Privacy Policy - VIGOR
Online Visit with Doctor and Discreet Delivery for Treatment of ED

Privacy Policy

JANUARY 2020

This is the privacy policy of VIGOR.

Our postal address is:
20436 Route 19, Suite 620-131
Cranberry Township, PA 16066

We welcome the opportunity to address any questions or concerns you may have regarding our privacy policy. We can be reached via e-mail at customercare@hisvigor.com or by telephone at (844) 365-1643.

HOW WE COLLECT INFORMATION:
  • We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you at our site.

  • We collect information about users of our website directly when a user voluntarily provides the information to us by submitting request forms on our website.

  • From third party intermediaries, for example, the physicians, medical professionals, and pharmacies with whom we partner to provide you with services.

  • With your consent depending on your location, and subject to the section below titled “Your Rights,” we collect information automatically as users navigate through the site as follows:

    • As a user navigates through our website, we may use automatic data technology to collect certain information, including: (i) details of your visit to our website, including traffic and location data; and (ii) information about your computer and internet connection, including your IP address, operating system, and browser type. The technologies we use for automatic data collection may include cookies or other storage technology. A cookie is a small data file placed on the hard drive of your computer or mobile device. Cookies may be refused by adjusting the settings in your browser. Our system has permission to issue cookies when you direct your browser to our website unless you have changed your browser settings to refuse cookies.

THE INFORMATION THAT WE COLLECT:

VIGOR collects information about you, including information that directly or indirectly identifies you, if you choose to share it with VIGOR. For example:

  • We collect basic account information such as your name, email address, address, telephone number, and product interests that you enter into forms on our website.

  • We collect email activity data such as email opens, email link clicks, and downloads when you subscribe to our email communications.

  • To help us to provide you with the best possible service, you can choose to provide us with your contact information so we can better respond to your support requests and comments.

  • We may also obtain additional third-party information about you from marketers, partners, researchers, and others provided that the third party had your advanced consent to share the information. We may combine information that we collect from you with information obtained from third parties and information derived from any other subscription, product, or service we provide.

  • We collect information from your browser, computer, or mobile device, which includes device and network information, location information, cookies, log files and analytics information.

HOW WE USE THE INFORMATION COLLECTED:
  • To carry out the Service (as defined in the Terms of Use Agreement) and to facilitate the provision of health care services to you by physician or health care provider.

  • To contact customers with transactional information about their accounts or to provide requested support.

  • To provide technical support and to improve the content of our web pages and apps.

  • To contact you for marketing purposes. Generally, this includes information that we think will be useful to you such as new product announcements, product enhancement updates, and help and resources to support you in using our products. You may opt out of any VIGOR correspondence via an easily accessible link present in all our marketing emails or by following the process described below in the section titled “Your Rights.”

  • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

  • In the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation, we may transfer, sell, or assign to third parties information concerning your relationship with us, including, without limitation, personal information that you provide and other information concerning your relationship with us.

AD SERVERS:

This website uses third party remarketing services to advertise on third party websites (including Google) to previous users of our website. Such remarketing services could be in the form of an advertisement on a Google search results page, a site in the “Google Display Network”, or presented as an advertisement. Data collected by VIGOR or the third party remarketing service will be used in accordance with each party’s privacy policy. Third party vendors, including Google, may use cookies or other storage technologies to present advertisements based on a user’s past visits to www.VIGOR.com, or any affiliated web page of VIGOR. A user can opt out of the collection and use of information for advertising targeting as described below in the section titled “Your Rights.”

YOUR RIGHTS:

Regardless of your location in the United States you may exercise any of the rights described in this section by sending an email to customercare@hisvigor.com. Please note that we may ask you to verify your identity before taking further action on your request.

Managing Your Information.

You have access to all personal information that we maintain about you. You can access and change (subject to this Privacy Policy) this information by e-mailing us at customercare@hisvigor.com or calling us at the above telephone number.

Rectification of Inaccurate or Incomplete Information.

You have the right to ask us to correct inaccurate or incomplete personal information concerning you (and which you cannot update yourself within your account, if applicable).

Data Access and Portability.

You may request copies of your personal information held by us and/or request us to transmit this information to another service provider (where technically feasible). We will make every effort to provide the copies of your personal information in a structured, commonly used, and machine-readable format. The first copy will be provided to you at no charge. We reserve the right to charge a reasonable fee to cover our administrative costs for providing each subsequent requested copy of your personal information.

Data Retention and Erasure.

We generally retain your personal information for as long as is necessary for the performance of the services between you and us and to comply with our legal obligations. If you no longer want us to use your information, you can request that we erase your personal information, which can only be accomplished by deleting your account entirely. VIGOR will delete all your personal information without undue delay. Please note that if you request the erasure of your personal information:

  • We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety.

  • We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, we may keep some of your information for tax, legal reporting and auditing obligations.

  • Because we maintain and backup our systems to protect from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

  • Medical providers and other affiliates may still have the right to retain information as required by applicable law, regulations, or their own retention policy.

The information we retain will be handled in accordance with this Privacy Policy.

Lodging Complaints.

You have the right to lodge complaints about the data processing activities carried out by VIGOR before the competent data protection authorities.

RETENTION OF INFORMATION:

We retain personal information as long as it is necessary to provide our services to you, subject to any legal obligations to further retain such information. Personal information associated with your account will generally be kept until it is no longer necessary to provide our services, or your account is deleted, whichever comes first. For example, where you withdraw your consent and terminate your account, VIGOR will delete all your personal information. We will erase your information without undue delay. As discussed in “Data Retention and Erasure”, we may, however, retain information to comply with the law, prevent fraud, resolve disputes, assist with investigations, and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

CHANGES TO THE POLICY:

If our information collection and use practices change at some time in the future, we will post the policy changes to this website.

SUMMARY:

We are honored and grateful to be able to communicate with our customers, prospects, and other business associates in order to provide the highest quality of service to the market. We will strive to practice only the most openly honest and fair policies with regards to the information we collect and use and will always allow our valued contacts to change their preferences at will. Thanks for doing business with us!